Support Process

Businesses depend on their Information Technology so they need dependable support with fast response times.

Integrated Technical Solutions lives and breathes responsive, dependable support, and has developed an efficient support process to quickly identify and resolve issues as they arise.

For information on our support process, please call us at (253) 350-2553 or send an email at

Our dynamic support process places our best resources at your service. Here is the process we follow to resolve your service request:

  1. If you have an IT issue send an email to our support desk. If you can’t send an email, please call us.
  2. You will receive immediate confirmation of your request; the resolution process has begun.
  3. The request is immediately assigned to a skilled technician for initial investigation.
  4. You will be kept up to date on progress through email, as well as when a resolution has been achieved.
  5. Any questions or concerns that you have throughout the process can be expressed by responding to the confirmation, and will be answered by your technician.

Integrated Technical Solutions takes great pride in offering support that you can depend on, and guarantees a satisfactory result. For any inquiries about the support process, please get in touch at

Talk to us today about our dynamic support process and how our services can help ensure your business technology is always performing optimally. Contact us at (253) 350-2553 or email us directly at

  • 485 Rainier Boulevard North,
    Suite 202
    Issaquah, Washington 98027

  • 30712 229th Place Southeast Black Diamond, Washington 98010

  • (253) 350_-2553